A text or email notification will be sent to you with a unique access code when you have a package delivered, a picture of your package(s) will be also attached to the email. Here are 4 simple steps to follow when picking up your package:

1. Locate the lockers where your package has been delivered.
2. Press the “Tenant login” button located on the locker’s system kiosk.
3. Scan the QR code or enter the unique 6-digit access code sent to you via your chosen notification method (text, e-mail, or text to speech).
4. Retrieve your package from the locker that opens. Know that while you are still at the locker system, you can reopen your locker if you forgot to pick up all your packages or if the door closes before you have retrieved your package(s).

It is up to the property management and their policies. Please contact your property manager for more information.

Yes. Your roommate will have to create his own account to have packages delivered. When couriers are delivering packages, they will search for tenants by unit number and by name. The Package Center recommends that roommates have separate accounts to avoid packages being returned, the recipient not being notified, or late charges accruing to your account. Your roommate will be notified independently if he has his own account.

When a courier delivers a package, he searches by the name and the unit number listed on the package. If the courier does not find the name of the recipient in the system, he will contact the recipient or deliver the package to the front desk / front office subject to the property management’s policies. We recommend all tenants register at packagecenter.com signup.

If you would like to add or edit a dependant, you will need to go to your account settings at www.packagecenter.com/login and click on the [dependants] tab under your profile and add the dependant’s information.

The dependant will be notified using the contact information provided for the dependant via text, email, or text to speech depending on the notification methods used. If you would like to be notified, you will have to use your own contact information for the dependant’s account.

Yes. The account’s credit card will be billed for any late fees due. Please advise your dependant to pick up his package in a timely manner in accordance with management policy to avoid late pickup fees.

If a package doesn’t fit through the doorway of the largest available package locker or if the package’s weight is above the maximum allowed, depending on your management office’s policies, it will either be accepted by the property management or you will need to coordinate a scheduled delivery with the courier. Deliveries of this size are rare, and typically only arise if an item is shipped by freight. The Package Center Inc.’s proprietary design will accommodate most common box sizes.

While this should not happen if your account is properly set up, if the courier does not find the recipient by apt number he will be directed to search by last name. If you aren’t listed in the system, depending on the management office’s policies, the courier will either take it to the leasing office or return it to the sender.

If you have trouble accessing The Package Center Inc.’s lockers, please send an email to support@packagecenter.com or call us at 1-855-7CENTER (1-855-723-6837) or 1-281-271-4111.

If your package doesn’t get picked up after a preset number of days, it will be flagged for return and eventually returned by the courier in the following days. After a package is returned, you should contact the sender/seller for redelivery.

You can put your package-center account on hold by logging in to your Package Center account at www.packagecenter.com and selecting “Schedule” in your profile's dashboard. There, you can select the dates when you will be not available. Your package will then either be sent to the property management’s office or scheduled for redelivery depending on the property management’s policies.

Once you receive your access code, at your own risk, you are free to share it with someone you trust to pick up your package for you.

The management company will determine how often reminders are sent to residents, but generally you will receive a notification the moment your package is delivered and one day later. You will also receive a notification the day The Package Center begins charging an overstay fee, when your package is set for return, and finally when your package is returned. You may contact support@packagecenter.com or the management’s office to find out your property’s specific policy.

Depending on your management office’s policies, you will be charged a daily fee if your package(s) has not been pick picked after a preset number of days. You can look up all the details by logging in to your profile at www.packagecenter.com/login. You may also talk to the management’s office personnel for more details.

The time that you have before a storage fee is charged, or before a package is removed from the locker and returned to sender, is set by and varies with each community. Please log in to your account through the Package Center's User's Portal and select "Billing" from the drop down menu under your name on the right side of the page. Here you will see your service plan's name and type, the number of days allowed before an overstay fee is charged, the overstay fee amount per day, and the number of days a package may remain in a locker before it is set to be returned to the sender.

The Package Center, Inc. utilizes a leading independent provider of payment processing and data security services, Braintree a Paypal company, to process credit card transactions. The Package Center Inc. neither processes nor retains your credit card data. The process used to capture and store your credit card data is PCI compliant.

Every account must have a valid credit card on file. However, dependants associated with an account do not need to provide any payment information. The dependants payment will be processed using the credit card of the account under which the dependent’s profile resides.

A valid credit card is required at registration to cover any registration or storage late fees that may occur while you use the locker. Your credit card information is securely stored by a third-party and market leader in credit card processing, Braintree a PayPal Company, and the process is PCI compliant. The Package Center Inc. neither processes nor retains your credit card data.

Anyone planning to receive packages should register. You may also add dependants under your account’s profile. A dependant may have his own contact information. Note that your mailing address does not change when you use The Package Center Inc.’s lockers.

Generally, this means that your package is too large for the locker. If this happens you should call The Package Center, Inc. at 1-855-7CENTER (1-855-723-6837) or 1-281-271-4111 or contact your management’s office so the locker may manually be opened for you.

When you registered you were given the option under "Accessibility preferences" to select the option "Deliver packages to a locker below 4 feet", where if selected and subject to locker availability, your packages will always be delivered to lockers at or below a height of four feet." You may update your preference by logging into your user's account via the Package Center's website User's Portal and choosing "Account details" from the drop down menu under your name, and then checking the box next to "Deliver packages to a locker below 4 feet" under the section "Accessibility preferences".

You will still receive a delivery notification text, text to speech, or email and will be instructed to retrieve your package from your property’s management office or at the local courier’s hub, depending on your community’s policies.

There are few things you can do if you delete your access code notification:

1. Log in to your account and look at your “Package History” page
2. Contact The Package Center, Inc. at support@packagecenter.com or 1-855-7CENTER (1-855-723-6837) or 1-281-271-4111, and an agent will resend the access codes via the preferred contact method you selected within your user's profile..
3. Contact your property's management office for assistance.

1. Contact your property’s management office.
2. Check your mailbox.
3. Check to see if your package was delivered to your residence or office (as applicable).

Log in to your account at www.packagecenter.com and verify :

1. That you have an active account set up, or the primary resident on the account has registered you on as a dependant.
2. That your email address, telephone number and cellular/mobile phone number are correct.

If the information is correct, and you are still not receiving notifications, please contact The Package Center, Inc. at support@packagecenter.com or 1-855-7CENTER(1-855-723-6837) or 1-281-271-4111.

1. Log into your account at www.packagecenter.com .
2. Choose "Account details" within the drop-down menu under your name on the right side of the page.
3. Under "Personal information", update or correct the information within the "Unit number" data cell.
4. Click on the blue "SAVE CHANGES" button at the bottom of the "Personal information" section.

1. Log on to your www.packagecenter.com .
2. Choose "Billing" within the drop-down menu under your name on the right side of the page.
3. Within the "Payment card" panel on the lower left side of the screen, click on the blue pencil icon next to the credit card's expiration date.
4. As necessary, update the card number, expiration date, CVV, and zip code.
5. Click on the blue "SAVE CARD DETAILS" button.

If you would like to access the reports detailing the lockers' use and the associated trends, please log in to your account using the User's Portal. Once you are logged in, you may view the charts and metrics under both the "Dashboard" and "Reports" tabs.

1. Please log in to your account using the User's Portal.
2. Navigate to the "Property information" tab and look for the access code shown under the Kiosk name of the system in which the package is located (a combination of six letters and numbers).
3. Go to the locker kiosk and chose "Concierge" at the bottom of the welcome screen.
4. Enter the access code.
5. Follow the on screen prompts to locate the package by searching the tenant's name or unit number.
6. If multiple packages are shown, identify the correct package by matching the Order ID on the package's delivery notification with the Order ID shown on the screen. (Note: If you do not know the order ID, you may find it by logging in to the User's Portal, selecting the "Packages" tab, and searching for and selecting the correct package using the "ADVANCED SEARCH" button. Selecting the "Pick up code" with open a pop up window incorporating all of the package's details)
7. Select the correct package by pressing the button associated with the package and the locker door will open.
8. Retrieve the package from the locker and close the door.
9. Go back to the kiosk and press "Log out". Note that as a Manager or Corporate manager, you should use the Concierge entry point to the locker kiosk to pick up tenants' packages. This will correctly log the pickup and notify the tenant that their package was picked up by the property's management. If you use the tenant's pick up code to retrieve a package(s), the tenant will still be notified that the package has been retrieved, but the tenant will not be told to contact the property's management to retrieve the package(s).

1. Please log in to your account using the User's Portal.
2. Navigate to the "Property information" tab and look for the access code shown under the Kiosk name of the system in which the package is located (a combination of six letters and numbers).
3. Go to the locker kiosk and chose "Concierge" at the bottom of the welcome screen.
4. Enter the access code.
5. Follow the on-screen prompts to deliver a package.
6. Log out of the system using the touchscreen. If you are having trouble delivering a package, please contact our friendly staff at 1-855-7CENTER (1-855-723-6837), 1-281-271-4111, or email us at support@packagecenter.com . You may also access support services by logging into your account via the User's Portal navigating to the "Support" tab, and completing and submitting a "New request" under "How Can We Help?".

1. Please log in to your account using the User's Portal.
2. Click on "Tenants".
3. Click the blue button "ADD NEW TENANT".
4. Either A. give the "Code for new tenants" shown on the screen to the new tenant and direct the new tenant to the registration page (note the expiration date shown for the code) or B. fill out the basic tenant information requested under "Or create a new tenant account" (first and last name, e-mail address, and unit number) and click the blue "ADD NEW TENANT" button. If you chose B, the tenant will receive an e-mail from The Package Center, Inc. that includes instructions on how to complete the account registration and setup.

1. Please log in to your account using the User's Portal.
2. Click on "Tenants".
3. Find the tenant by using the search box and the tenant's name, unit number, or e-mail address.
4. Click on the tenant's name to access and a wide range of tenant-associated data and preferences. To edit only the tenant's name, e-mail address, unit number, or phone number, click on the blue pencil icon near the right margin of the tenant's row.
5. Save changes using by clicking the appropriate button.

1. Please log in to your account using the User's Portal.
2. Click on "Property information".
3. In the "Assistant Property Manager" box, click on the blue "ADD NEW" button.
4. Input the Assistant Property Manager's first name, last name, e-mail address, and phone number.
5. Click on the blue "SAVE CHANGES" button.

1. Please log in to your account using the User's Portal.
2. Click on "Property information".
3. In the "Assistant Property Manager" box, click on the blue pencil icon to the right of the Assistant Property Manager's name.
4. Reset the password for, suspend, or remove the Assistant Property Manager using the buttons at the top of the pop-up window and following the instructions. Edit the name, e-mail address, or phone number by changing the information in the appropriate cells.
5. Save changes by clicking the blue "SAVE CHANGES" button.

Every account must have a valid credit card on file. However, dependants associated with an account do not need to provide any payment information. The dependants payment will be processed using the credit card of the account under which the dependent’s profile resides.